Customer Service

Customer Service Practitioner Level 2 Standard

We are already responding to employers demands by delivering the New Apprenticeship Standards for Customer Service, enabling Apprentices to: Know it, Show it, Live it!

Great Customer Service skills in your company could be essential to its success, whatever the role, from entry-level through to managers of departments.  The Customer Service Practitioner Standard Apprenticeship programme, develops behaviours, skills and knowledge to give your business a competitive edge. Also, this could result in motivated and competent employees. We offer high quality support and training, tailored to help your business meet its targets and objectives. Your staff will benefit from our experienced assessor’s flexible delivery, awareness of your training needs with regular contact and supporting visits. The Apprentice will be assessed by compiling a showcase of evidence, holding professional discussions, participating in interviews, completing presentations, demonstrating company behaviours and using evidence of learning from within their workplace with End Point Assessment.  This is an excellent career path for your staff to develop their skill set in your business.

Details:

  • Functional Skills Maths, English & ICT (if not previously achieved)

Duration: 12 months

Progression: Customer Service Level 3

 

Customer Service Level 3 

If your staff have prior customer service experience and wish to enhance their knowledge, this Apprenticeship will allow them to develop and demonstrate a wider range of skills. A Customer Service Apprenticeship programme develops behaviours, skills and knowledge to give your business a competitive edge. We offer high quality support and training, tailored to help your business meet its targets and objectives. Your staff will benefit from our experienced assessor’s flexible delivery and awareness of your objectives and training needs with regular contact and supporting visits. The Apprentice will be assessed by observation, professional discussion and using evidence of learning from within their workplace.  This is an excellent career path for your staff to develop their skills in your business.

Qualification details:

  • Level 3 Diploma in Customer Service
  • Functional Skills Maths, English & ICT (if not previously achieved)

Advanced Apprenticeship
Duration: 12 – 18 months