Development Courses

Communication with Impact

This bite size session will focus on the components of personal impact, projecting our status, and influencing techniques and skills.

The style and format has a personalised focus and a range of practical tips and techniques to encourage participants to find their ‘best selves’ and practice in a safe, supportive environment.

By attending this powerful bite size workshop, participants will:

  • To apply a range of tips for increasing your presence and personal impact in work situations
  • To explore how we are perceived by others
  • To practice the key skills and behaviours needed to be effective communicators
  • To identify strategies to influence more effectively in meetings and in one-to-one discussions

Course duration: 2 hours


The Art of Feedback

This bite size course will explore the benefits of giving and receiving feedback from a managerial perspective. It will help to develop the skills required to master the art of feedback which can contribute to the development and productivity of team members.

By attending this bite size workshop, participants will:

  • Explore the feedback partnership
  • Develop the skills to be feedback ready
  • Practice giving and receiving feedback

Course duration: 2 hours


Delegation Skills

This bite size course will enable managers to become more effective by using delegation skills to improve their own efficiency and the effectiveness of their service area of control.

By attending this bite size workshop, participants will:

  • Appreciate the reasons for delegating task
  • Understand the concept of delegation
  • Explore the steps involved with delegation in practice

Course duration: 2 hours


Confidence with Customers

This one day course will help individuals who are customer facing to develop skills to become more self-assured and assertive in their approach.

By attending this workshop, participants will be able to:

  • Identify the qualities of good customer service
  • Understand their role in the customer service chain
  • Recognise the value of taking ownership
  • Communicate more effectively with difficult customers
  • Examine the skills needed to better appreciate customer expectations
  • Explore the benefits of creating a positive image

Course duration: 1 day


Certificate in Team Leading

This qualification is designed for new and aspiring team leaders. It gives an in-depth introduction to the role and responsibilities of a team leader. This qualification will give you the core skills to lead a team successfully, motivation techniques to get the best from people, the confidence to tackle difficult issues, and the tools to develop as a leader.

Qualification details:

  • ILM Level 2 Certificate in Team Leading

Course duration: Available to study at your own pace


Certificate in Leadership & Management

This qualification is ideal for individuals who have management responsibilities but no formal training, and are serious about developing their abilities. It supports practising team leaders seeking to move up to the next level of management, and managers who need to lead people through organisational change, budget cuts or other pressures. This qualification will enable you to gain a range of key management skills and put them into practice in your own role, build your leadership capabilities – motivate and engage teams, manage relationships confidently and develop your leadership and management skills using your own knowledge, values and motivations.

Qualification details:

  • ILM Level 3 Certificate in Leadership and Management

Course duration: Available to study at your own pace